Customer is referred to in this agreement as “customer”, “you” and “your”. 

HARDWARE PURCHASEThe description, purchase price and payment terms of the foot-scanning hardware you are purchasing are set forth in your Order Confirmation (including any amendments thereto) (the “Hardware”) which is made part of this Agreement by reference.


SaaS Software: Timely payment of the SaaS Fee entitles you, for the Term of this Agreement, to access and use Aetrex’s proprietary foot-scanning software contained in the Hardware.  In addition to any Hardware purchase payments, you also agree to pay Aetrex a separate $150.00 per month fee during the Term for the SaaS Software use license and SaaS Services (the “SaaS Fee”).  You do not have to pay the SaaS Fee for any calendar month(s) of the Term during which you activated the “Hibernation Mode” feature (which temporarily deactivates the SaaS Software) for the entirety of the month. 

Scope of SaaS Software & Services: Upon timely payment of the SaaS Fee, Aetrex will provide you with the following services related to the SaaS Software (the “SaaS Services”):  (i). Albert CRM (Store & customer data collection); (ii). Albert 2.0 software license & updates; (iii). Access to Aetrex Academy & fit specialist rewards program; (iv). 7-day/week remote phone support; (v). Ongoing field service & support; (vi). In-store training; (vii). Aetrex FitHQ; (viii). Access to premade digital marketing assets; and (ix). 3D printed orthotic program.

Limited LicenseUpon timely payment of the SaaS Fee, and subject to continuous compliance with this Agreement, Aetrex grants you a limited, non-transferable, non-exclusive, non-sublicensable, revocable license to use, operate, display, and interact with Aetrex’s SaaS Software for the Term of this Agreement, subject to any End User License Agreement contained in the SaaS Software, and solely for the purpose to use the SaaS Software for its intended commercial use in the ordinary course of your business.    

Customer Obligations: You shall not: (a). reverse engineer, decompile, decode, copy, decrypt, disassemble, or attempt to derive any source code from the Aetrex’s SaaS Software; (b). modify, adapt, or create any derivative works based on the Aetrex’s Saas Software; (c). distribute, resell, lease, sublicense, transfer, sell, license, rent, lease, transfer, or otherwise provide the Aetrex’s SaaS Software to third parties; or (d). improperly attempt to gain unauthorized access to SaaS Software or its related systems or networks.

PAYMENTSYou are also responsible to pay all applicable taxes, if any, in addition to any Hardware payments and SaaS Fees due. You may prepay outstanding balance(s) of your Hardware installment payments and/or the SaaS Fee for the remainder of the Term at any time during the Term without additional charge or prepayment penalty. No discounts or reductions for early payment will be allowed.

Hardware Purchase In Full:  If you purchased the Hardware in-full, payment shall be due and made to Aetrex within forty-five (45) days of invoice receipt unless otherwise mutually agreed in writing.   

Hardware Installment Purchases:  If you purchased the Hardware on an installment basis, you are acquiring the Hardware from Aetrex and the Hardware installment purchase is financed and administered by PREAKNESS FINANCING SERVICES (“Preakness”). All installment payments shall be due and made to PREAKNESS monthly within thirty (30) days of invoice receipt unless otherwise mutually agreed in writing.

SaaS Fee Payments:  All SaaS Software and SaaS Software Services are acquired from and administered by Aetrex.  All payments for of the SaaS Fee shall be due and made to Aetrex on the first day of each month during the Term within forty-five (45) days of invoice receipt unless otherwise mutually agreed in writing.  

TERM: The term of this Agreement is thirty-six (36) months (“Term”).  The Term shall start on the date the Hardware and SaaS Software is received by Customer and shall continue for the number of months stated above. In consideration of the special pricing and terms, this Agreement is non-cancellable, there is no early termination, and you are responsible for the entire Term.

Default:  Upon any default of this Agreement by you Aetrex may: (i). terminate your limited SaaS Software license granted hereunder immediately, cease all SaaS Software Services, and/or terminate this Agreement; (ii). Repossess the Hardware (if not paid in full), and the SaaS Software, and enter your premises during any reasonable time for that purpose; (iii). Recover from you any and all past due payments and other charges and accelerate any and all future payments due for the remainder of the Term; and/or (iv). Exercise any other legal or equitable remedies available under applicable law.  You agree to cooperate in timely returning unpaid Hardware, and SaaS Software, to Aetrex in the event of any termination of this Agreement and you shall be responsible for all return shipping costs.  


Hardware: All risk of loss and damage shall be assumed by the Customer upon Aetrex’s delivery of the Hardware to the Customer at the location specified in the Order Confirmation. Until title to the Hardware passes to you in full, you must reasonably care for all Hardware, excluding ordinary wear and tear. You are responsible for all Hardware damages during your possession, custody, or control prior to your obtaining title. All ownership, rights, title, and interest in and to all Hardware shall remain with Aetrex until full payment is made by you. Title to the Hardware (excluding all Software) shall pass to you upon full payment. To secure the performance of your obligations hereunder, until the full purchase price of the Hardware is paid in full, you hereby grant to Aetrex and/or Preakness a first priority lien and purchase money security interest in all Hardware purchased by you, including any replacements, additions, and improvements to the Hardware and proceeds resulting from any disposition thereof and any insurance proceeds resulting from any damage, loss or destruction. You shall not sell, encumber or dispose of or permit the sale, encumbrance or disposal of any secured Hardware until paid in full. You hereby authorize Aetrex and/or Preakness to execute on your behalf and file a UCC-1 financing statement to evidence Aetrex’s and/or Preakness’ security interest in the Hardware until payment in full, whereupon Aetrex and Preakness shall release the UCC-1.

SaaS Software:  Notwithstanding anything to the contrary contained in this Agreement, except for the limited license rights expressly provided in this Agreement, Aetrex shall at all times retain all ownership, rights, title and interest in and to the SaaS Software including all copies, modifications, customizations, updates, corrections, and derivative works. Customer further acknowledges and agrees that the SaaS Software is a trade secret of Aetrex, is valuable and confidential to Aetrex, and that its use and disclosure must be carefully and continuously controlled.  Customer is obtaining only a limited license right to the SaaS Software and that irrespective of any use of the words, “purchase”, “sale” or like terms hereunder, no ownership rights in the SaaS Software are being conveyed to Customer under this Agreement or otherwise. At all times, Aetrex shall retain ownership of the Aetrex’s servers, together with any associated equipment, hardware (excluding the purchased Hardware), software and other software components utilized by Aetrex in providing services to Customer hereunder.

DISPLAY. During the Term, you shall not substitute other brands of orthotics for the Aetrex orthotics recommended by the SaaS Software nor shall you place or display any other brands of orthotics on, with, or near our Hardware, products or Aetrex displays; or use any other brands of foot scanners on the same selling floor during any Term. To do so shall constitute an incurable material breach of this Agreement.

California Consumer Privacy Act (CCPA). This Agreement incorporates the Technology Agreement Addendum (“TAA”), available here http://aetrex.com/taa, when the CCPA applies to your use of the SaaS Software and/or the Hardware to process Personal Data (as defined in the TAA).

Hotspot Option. If Aetrex provides an internet hotspot option to you for the Hardware and/or SaaS Software, you shall use it for Aetrex’s Hardware and SaaS Software only.  Any other use is subject to additional charges. If you terminate this Agreement or terminate the hotspot option before any Term expires, you shall pay Aetrex the sum of $150.00 in addition to any other sums owed. Such sum is not a penalty but is liquidated damages, all parties agreeing that such sum is a reasonable and fair amount to cover our damages in the event of such termination for the Hotspot only. Any hotspot option plan includes up to 5GB data, thereafter you shall pay $10 for every 1GB of data used.

Limited WarrantyHardware and SaaS Software has a limited warranty for parts & labor for a period of three (3) years. Aetrex’s sole liability under this limited warranty is to repair or replace the Hardware and/or SaaS Software at Aetrex’s sole option. This limited warranty does not cover misuse, neglect, power failures/surges, unauthorized Hardware or SaaS Software or improper access or modifications, repairs, cosmetic damage, accident, or abuse. This limited warranty is in lieu of all other warranties, both express and implied, including without limitation warranties of merchantability or fitness for a particular purpose. Neither party shall be liable for incidental, consequential, special or punitive damages, including, without limitation, lost profits.

Relationship: The relationship of the parties to this Agreement is that of independent contractor.  Customer shall not be deemed an agent or representative of the Aetrex. This Agreement shall not be construed as creating a partnership, franchise, joint venture, employment, fiduciary, or other similar relationship.  

Entire Agreement: This Agreement contains the entire agreement of the Parties and supersedes all prior discussions, agreements and understandings of every kind between them both oral and written. No modification or amendments may be made except  in writing executed by both parties. This Agreement is the product of negotiations between the parties, each of whom has had the right to consult with legal counsel.  Accordingly, this Agreement shall not be construed against either Party as the drafter hereof. 

Successor Liability: This Agreement inures to the benefit of and is binding upon the parties, their respective successors in interest by way of merger, acquisition, or otherwise (subject to the other party’s consent), and their permitted assigns.

Assignment: No party may assign any of its rights under this Agreement, including by merger or acquisition, without the prior written consent of the other Party.  

Waiver & SeverabilityNo waiver by either party of any breach of this Agreement shall be deemed a waiver of any subsequent breach. If any part of this Agreement is declared fully or partially invalid the remainder of this Agreement shall remain in effect, if the essential terms and conditions of this Agreement for each party remain valid.

Notice: To be effective notices shall be in writing and delivered in a receipt confirmed manner.

Governing Law: This Agreement was negotiated and executed in the State of New Jersey, USA. New Jersey law shall exclusively apply to all issues without regard to conflicts of law principles. 

Dispute Resolution: All disputes arising from or related to this Agreement shall be filed and resolved exclusively in the state or federal courts located in the State of New Jersey -- Bergen County and Newark respectively. The parties voluntarily submit to this jurisdiction and waive all objections inconvenient forum or venue. Service of process may be made in the manner pursuant to the notice provision of this Agreement. This Section shall survive and remain in effect after any expiration or termination of this Agreement.

Force Majeure:  No party shall be liable for any failure to perform its obligations where such failure is as a result of an act of God or nature, pandemic, war, terrorist activities, government action, embargo,  strike, or lockout.  If a force majeure event lasts longer than ninety (90) days, the other party shall have the right to terminate this Agreement without further liability.

BY CLICKING the “i agree” box  WHERE INDICATED on the “your cart” page, you hereby acknowledge that you have read, understood and agree to the terms and conditions above and authorize us to use your electronic signature as well as provide you with records and other documents related to transactions in an electronic form. You further agree that your electronic signature will be enforceable as and to the full extent of a hand-written signature as an original.

You further represent and warrant that you are the authorized representative with the authority to bind customer SPECIFIED in the “contact information” SECTION OF the CHECKOUT PROCESS.



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