Albert Software License & Regular Software Updates
Albert CRM (Store & Customer Data Collection)
Custom Control Panel
Standard Support Package (See below)
Support Options
included
Standard Support
Scanner Repair - $0 /month, per scanner
Comprehensive Training
7-Day/Week 1-800 Remote Support
Aetrex sends prepaid shipping label
Customer sends the scanner back for repair
Aetrex repairs scanner upon receipt
Aetrex sends repaired scanner back to customer
NOTES:
Process can take approximately 5-12 business days from receipt of damaged scanner to delivery of repaired scanner
If customer requires a box for shipping, box charge is $40 + shipping cost, charged to customer
All shipments are Ground
Upgrade
Premium Support
Scanner Repair / Replacement - + $10 /month, per scanner
Everything in Standard Support, plus:
Receive replacement scanner & prepaid label for shipping damaged scanner within 3-5 business days
Customer packages defective scanner (in original package or replacement box) and ships it back
NOTES:
Bill and Credit - Customer will be invoiced for replacement scanner plus shipping and will be credited back after Aetrex receives and inspects the defective scanner
Aetrex inspect and review scanner for repair and damages
If there is out of warranty damage done, customer may be responsible for the parts and labor cost
Additional Module
FitAI™
Footwear Recommendation Platform
$50 /month, per scanner
FitStarter In-Store AI Footwear Recommendation Program
Helps reduce returns and increases customer satisfaction.
Matches unique 3D foot scan and footwear based on data collected from Aetrex's Fit Lab.
Aetrex Fit Lab will perform analysis of retailer's footwear collection twice per year.
FitGenius AI Platform In-Store & Online Footwear Recommendation Platform
After accumulating 5,000 matching data points, you will have the option to upgrade to FitGenius.
Utilizes AI to match a consumer's unique 3D foot profile with others with highly similar profiles.
Custom recommends footwear based on the in-store purchase history of those other individuals.
May be integrated into a retailer's e-commerce platform.
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