Camera Issues
What to do when getting a Camera Connection Error or issues with Calibration.
Albert Pro
Albert 3DFit
How to Replace a Camera
The video explains how to remove and replace a camera on the Scanner.
Zoe Pro
How to Remove a Camera
This training video explains how to remove a camera from the Zoe Scanner.
Zoe Pro
Albert Pro
Albert 3DFit
2 Camera Connection Error
The video explains what to do when the system displays a 2 Camera Connection Error.
Albert Pro
Albert 3DFit
Zoe Pro
Camera Connection Error
The video explains how to resolve a 1 Camera Error that appears when the system is unable to detect one of the cameras.
Internet Issues
Can't connect your scanner online? Does your scanner seem to be running slow?
Connect your WIFI
This training video explains how to manage WiFi connectivity for the Albert system.
Hardware Issues
Connect your scanners to your fixtures to assembling your cables
Albert Pro
Albert Pro Disassembly
This training video explains how to disassemble the Aetrex Albert Pro scanner properly.
Zoe Pro
Zoe Scanner Disassembly
This training video explains how to disassemble the Aetrex Zoe Scanner properly
Albert Pro
Zoe Pro
Start Your Scanner and Computer
This training video explains how to activate the Albert Scanner software.
Albert Pro
Zoe Pro
Shutdown Your scanner and Computer
This training video explains how to properly shut down your computer after using the Albert system.
Albert Pro
Zoe Pro
Fix black screen on 27 inc computer
This training video explains what to do when the Albert scanner displays a black screen.
Software & Features
Learn how to navigate the software, customize features, and get the most out of your scanning experience.
Settings
Control Panel — manage scheduled reports
This training shows you how to automate report delivery so important performance information can be sent directly to you or your team on the schedule you choose.
Settings
Control Panel — Customer Analytics
This training walks through the Customer Analytics Overview and Data Management sections of the Aetrex Control Panel, showing how to analyze customer characteristics, identify trends, and access individual scan records.
Settings
Control Panel — Store Performance
This training walks through the four areas within Store Performance and shows how to use the available dashboards, filters, comparisons, and reports to better understand scanner activity across your locations.
Settings
Control Panel — Getting Started
This quick introduction walks you through the login process and provides an overview of the main areas available within the Control Panel.
Albert Pro
Features
Start Up Your Computer and Scanner
Learn how to properly start your Albert computer and scanner and prepare the system for scanning.
Albert Pro
Features
Shut Down Your Computer and Scanner
Learn how to properly shut down your Albert computer and scanner at the end of the day.
Albert Pro
Zoe Pro
Features
New FitAI™
This video introduces Fit AI™, found under the footwear tab.
Albert Pro
Zoe Pro
Features
New Ski Boots Tab Walkthrough
This training demonstrates how to access the tab, apply filters, and match customers with the correct ski boots
Albert Pro
Zoe Pro
Features
Oerder 3D Printed Orthotics
This training video explains how to order 3D Printed Orthotics in the Albert and Zoe.
Albert Pro
Zoe Pro
Features
Activate 3D Printed Orthotics
This training video explains how to activate 3D Printed Orthotics in the Albert system.
Albert Pro
Zoe Pro
Features
Activate the Enhanced AI Assistant
This training video explains how to activate the Enhanced AI Assistant in the Albert system.
Albert Pro
Zoe Pro
Settings
Activate Hibernation Mode
This training video explains how to activate Hibernation Mode in the Albert system.
Albert Pro
Zoe Pro
Features
Activate Pronation Override
This training video explains how to activate the Pronation Override feature in the Albert system.
Albert Pro
Zoe Pro
Settings
Activate Software Mode
This training video explains how to activate Software Mode in the Albert system.
Albert Pro
Zoe Pro
Features
Activate Voice Assist
This training video explains how to use the Voice Assist feature in the Albert system.
Albert Pro
Zoe Pro
Settings
Activate Audio
This training video explains how to activate audio in the Albert system.
Albert Pro
Zoe Pro
Settings
Attractor Loop
This training video explains the Attractor Loop V4 feature in the Albert system.
Albert Pro
Zoe Pro
Settings
Changing the Email Popup Timer
This training video explains how to change the Email Popup Timer in the Albert system.
Albert Pro
Zoe Pro
Settings
Control Panel
This training video explains how to use the Control Panel in the Albert system.
Albert Pro
Customization
Customize Your Orthotics Page
This training video explains how to customize the new Orthotics Page in the Albert system.
Albert Pro
Zoe Pro
Features
Display Width Letter Code
This training video explains the Display Width Letter Code feature in the Albert system.
Albert Pro
Zoe Pro
Customization
Edit Your New Orthotics Page
This training video explains how to customize the new Orthotics Page in the Albert system. It shows how to adjust the layout, update product information, and personalize the page to match store needs.
Albert Pro
Zoe Pro
Product Integration
Eliminate the 25 Series Orthotics
This training video explains how to eliminate the 25 series orthotics from the Albert system.
Albert Pro
Zoe Pro
Settings
Email Popup Options
This training video explains the Email Popup options in the Albert system.
Features
Explaining the Over Pronation Feature
This short training video introduces the Aetrex overpronation feature, noting that it offers an easy, step-by-step tutorial on how to use it.
Albert Pro
Zoe Pro
Settings
Minimize Your Software
This training video explains how to minimize the Albert software during use.
Albert Pro
Zoe Pro
Features
New Length Bar Feature
This training video explains how to explore the latest updated length bar feature in the Albert software.
Albert Pro
Zoe Pro
Features
Scanner Click Analytics
This training video explains the Scanner Click Analytics feature in Albert.
Albert Pro
Zoe Pro
Features
Scan Tracker
This training video explains the Scan Tracker feature in the Albert system.
Albert Pro
Zoe Pro
Settings
Select Your Preferred Language
This training video explains how to select your preferred language in the Albert system.
Albert Pro
Zoe Pro
Features
Show Natural Zone
This training video explains how to use the Show Natural Zone feature in Albert.
Albert Pro
Zoe Pro
Settings
Software Shutdown
This training video explains how to properly shut down the Albert software.
Albert Pro
Settings
Start the Albert Software
This training video explains how to start the Albert software for a remote installation.
Albert Pro
Zoe Pro
Settings
Tab Selection
This training video explains how to use the Tab Selection feature in the Albert system.
Albert Pro
Zoe Pro
Settings
Update the Albert Software
This training video explains how to update the Albert software to the latest version.
Zoe Pro
Product Integration
Zoe Software Walkthrough
This training video provides a walkthrough of Zoe, explaining how to navigate the interface and use its main features within the Albert system.
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